The confusion over check-in times for BC Ferries continues. The Observer was told passengers are expected to check in two hours before scheduled sailing times, but locals have reported receiving itineraries saying they must check in one hour before sailing.
"Our northern customers need to understand that ferry travel will not be as they have experienced in the past," said BC Ferries spokesperson Deborah Marshall.
BC Ferries is "requesting" that passengers arrive two hours in advance, she said. However, the reservation cut-oof time remains, as it has been in the past, one hours before the scheduled sailing time.
"At 60 minutes, if a reserved customer has not shown, their space could be resold to a customer on the wait list or at the terminal," she said.
BC Ferries is also recommending reservations for all walk-ons and passengers travelling with their vehicles. However, passengers will only be turned away if the ferry is completely booked.
"To ensure our northern customers can travel as they need to, I would highly recommend they book in advance and arrive before the cut-off time, which is a change for many of them," she said.