Edmonton woman quits Claire’s after refusing to pierce tearful seven-year-old’s ears

The company says it has reiterated and clarified its policy to all staff

Raylene Marks, who quit a job at a Claire’s store in Edmonton, wrote an open letter to the company asking them to change their piercing policy after an incident with a seven-year-old girl. (@bargainmoose/Flickr)

An Alberta woman quit her job at a Claire’s store after she was told she should not have refused to pierce a crying seven-year-old girl’s ear.

Raylene Marks posted an open letter to Facebook last weekend, asking the U.S.-based accessories and jewelry retailer to change their “right to refuse a piercing” policy after an incident the week prior at one of the stores in the Edmonton area.

The girl who came into the store with her mother “pleaded and sobbed for 30 minutes not to be pierced,” Marks wrote.

“She expressed that she didn’t want us touching her, that we were standing too close, that she was feeling uncomfortable. She made it clear she no longer wanted to get her ears pierced.”

Marks said the mother told her daughter they could leave, but that she was also pressuring the child to go through with it.

Marks told her colleague she wasn’t going to do it, and was relieved when the mother decided they would indeed go home.

The next day, she said she told her manager about it and was told she “would have had no choice but to do it.”

She said she suggested a scenario in which a mother is physically restraining the child, yelling at her to get the piercing, while the girl cries and protests.

“My manager did not hesitate to respond, ‘Yes, you do the piercing.’”

She said gave her notice that day.

READ MORE: Parents in this B.C. city can no longer opt kids out of class for personal beliefs

Marks went on to say Claire’s policy states an employee can only refuse to perform a piercing “if it won’t be successful,” and no mention of a right to refuse if they are concerned about a child’s welfare.

“I implore you to consider changing this policy that blatantly ignores every child who vocally protests, cries, shows obvious signs of distress or is physically restrained by their alleged guardian while they sob and beg to be released,” she wrote.

A public relations firm responded on behalf of Claire’s, saying in an email the company feels Marks acted appropriately, and reiterated and clarified the policy to all staff to ensure its intent is clear.

“We are investigating the specific store instances she mentions, and will take appropriate corrective action,” the statement said. “Customer well-being is our main priority and our existing ear piercing policy ensures that if a child is distressed or resisting the procedure, Claire’s employees can refuse to continue the piercing.”



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Pair of Haida Gwaii sailings cancelled due to windstorm

MV Kwuna will be parked due to the adverse weather

Severe wind warning for Haida Gwaii and the North Coast

Winds of more than 100 km/h are predicted for Wednesday afternoon

On the Wing: Christmas Bird Count Reports 2019 part 2

Haida Gwaii’s bird count report for Tlell and Greater Massett

B.C. premier talks forestry, service needs with handful of northern mayors in Prince George

Prince George meeting completes premier’s tour of Kitimat, Terrace, Fort St. James and Quesnel

Indigenous LNG supporters chide human rights advocates over pipeline comments

Coastal GasLink has signed agreements with 20 elected First Nation councils along the pipeline’s 670-kilometre path

Four things ‘not’ to do if you run into Prince Harry and Meghan in B.C.

Here is a list of some things you definitely should NOT do, according to the BBC

B.C.-based Coulson Aviation C-130 crashes in Australia

Three people are confirmed dead in the crash in New South Wales

New nasal spray launched in Canada to combat hypoglycemic shock in diabetics

Baqsimi is a nasal spray contains three milligrams of glucagon

Prices for recreational marijuana in B.C. down from a year ago

New inflation figures show gasoline, housing and certain kinds of food cost more

B.C. RCMP spent roughly $750K on massive manhunt for Port Alberni men

Manitoba RCMP helped with 17-day search through the province’s northern terrain

Future space homes could be made of mushrooms

NASA explores use of fungi to build structures in space

Man killed by police in Lytton called 911, asking to be shot: RCMP

Howard Schantz, also known as Barry Schantz was killed following a standoff at his Lytton home

Canadian public health agencies ramping up preparations in response to new virus

Health officials have said there are no confirmed cases of the emerging coronavirus in Canada

Most Read