Forget the mail, phone Canada Post, says MP

  • Feb. 25, 2011 9:00 a.m.

MP Nathan Cullen’s office is recommending that islanders start phoning Canada Post as often as they can to complain about poor mail service, saying that nothing else has worked. Mr. Cullen has met with Canada Post numerous times since the corporation stopped flying mail to Haida Gwaii two years ago, presenting officials with stories from islanders affected by slow service and date-stamped envelopes, said assistant Roari Richardson. Mr. Cullen also participated in a postcard campaign which involved islanders mailing hundreds of postcards to his Ottawa office. A total of 23 percent of these postcards took longer than Canada Post’s published delivery standard to get from Haida Gwaii to Ottawa. Despite this, Canada Post continues to tell Mr. Cullen that it is meeting delivery standards 96 percent of the time using the ferry, Mr. Richardson said. Mr. Cullen also presented a petition signed by thousands of islanders to the House of Commons in October 2009. “We are seeing postal delivery times of three to four weeks to this collection of 5,000 people who live on the islands,” he told the House of Commons at the time. “It is an incredible travesty and is hurting businesses and essential services throughout the region. It must be reversed.” The government responded to the petition by saying Canada Post is meeting its published delivery standards, and that if residents receive mail later than the delivery standard, they should report it to Canada Post’s customer service line. Mr. Richardson said that is exactly the same thing Canada Post has been telling the MP’s office, and anyone else who writes in. He is recommending that islanders who receive late mail call the customer service number at 1-800-267-1177 at every opportunity. “People have to flood that phone line,” Mr. Richardson said. If enough people complain about the slow service, he said, Canada Post might have to do something.