People sit in outdoor booths, built on top of street parking spots outside a restaurant as people walk on a road closed to car traffic in the Byward Market in Ottawa, on Sunday, July 12, 2020. As restaurants start to welcome customers back with the easing of COVID-19 restrictions, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite. THE CANADIAN PRESS/Justin Tang

People sit in outdoor booths, built on top of street parking spots outside a restaurant as people walk on a road closed to car traffic in the Byward Market in Ottawa, on Sunday, July 12, 2020. As restaurants start to welcome customers back with the easing of COVID-19 restrictions, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite. THE CANADIAN PRESS/Justin Tang

Leave your deets when dining: Restaurants taking personal info to trace COVID-19

Health officials say indoor dining presents a higher risk

As COVID-19 restrictions ease and restaurants start to welcome customers back, one thing Canadians may soon have to get used to is providing their personal information before they grab a bite.

Guidelines for restaurants vary in each province. But some jurisdictions are requiring a customer’s name and phone number or email address, along with their table number, to help with contract tracing in the event of an outbreak.

Ontario announced Friday that it will require bars and restaurants to keep client logs for 30 days. These will have to be disclosed to the medical officer of health or an inspector if tracing is needed.

In Toronto, collecting the info can be done at the time of reservations or through another system, said Toronto Public Health spokesperson Vinita Dubey.

Dubey said indoor bars and restaurants present a higher level of risk for COVID-19 transmission because they involve crowds, close contact and closed spaces.

“As soon as (Toronto Public Health) becomes aware of a COVID-19 case, we act on the information to follow up immediately,” Dubey said in an email.

Similar guidelines apply to restaurants and bars in British Columbia.

That province’s public health officials have started requiring restaurants to collect personal information from customers when they make reservations or at the time of seating. The details also have to be kept for a month.

Since reopening, Acorn Restaurant in Vancouver has only been taking reservations, which makes it easier to collect customer information.

“Thankfully our guests have been pretty understanding,” said founder Shira Blustein. “Some guests have been equally anxious to be out so they’re appreciative of our plan.”

Gerald Evans, chair of the infectious diseases division at Queen’s University in Kingston, Ont., said contact tracing was done at restaurants even before COVID-19.

Public health officials have used reservation lists to contact diners in the event of a food-borne outbreak, he said.

“It’s not unprecedented in the restaurant industry that public health would reach out to them and get that kind of information.”

Evans said one drawback is that there is no way to verify the information a customer is giving is correct.

“Now, 99 per cent of the public is going to be truthful, but what do you do with the one per cent?” he asked.

If people giving false information becomes a problem, governments could potentially step in to make sure that people have to show an ID card to verify their identity, Evans suggested.

He said collecting customer information is much more effective than “passive tracing,” in which public health does a broad announcement about a case at a specific restaurant on a certain day. That practice has been criticized by some restaurant owners.

Restaurants Canada vice-president David Lefebvre said there are costs associated with collecting personal details. And it can be time-consuming for places that provide quick service to a lot of customers.

“Our position as an association on this is: let’s make sure everybody, as a recommendation, respect the public health requirements,” he said.

“But at the same time, let’s make sure that it’s not something that becomes too onerous and costs too much.”

This report by The Canadian Press was first published Aug. 2, 2020

Denise Paglinawan, The Canadian Press

CoronavirusRestaurants

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

“Skeena,” by John Hudson and Paul Hanslow is one of five fonts in the running to become the default for Microsoft systems and Office programs. (Black Press Media File Photo)
Font named after Skeena River could become the next Microsoft default

One of the five new fonts will replace Calibri, which has been Microsoft’s default since 2007

FILE – Residents of the Kahnawake Mohawk Territory southwest of Montreal continue to monitor a blockade leading to blocked railroad tracks that pass through their community as they protest in support of Wet’suwet’en hereditary chiefs on Sunday, March 1, 2020. THE CANADIAN PRESS/Peter McCabe
B.C. Supreme Court rejects Wet’suwet’en bid to toss LNG pipeline certificate

Opposition last year by Wet’suwet’en hereditary chiefs set off Canada-wide rail blockades

B.C.’s public health restrictions on non-essential travel are reinforced by orders effective April 23, 2021 to stay within your own regional health authority except for essential travel such as work and medical appointmens. (B.C. government)
B.C.’s COVID-19 non-essential travel ban takes effect, $575 fines approved

Checks on highways, ferries between Lower Mainland, Vancouver Island, Interior

Jose Marchand prepares Pfizer COVID-19 vaccination doses at a mobile clinic for members of First Nations and their partners, in Montreal, Friday, April 30, 2021. The National Advisory Committee on Immunization is coming under fire after contradicting the advice Canadians have been receiving for weeks to take the first vaccine against COVID-19 that they’re offered. THE CANADIAN PRESS/Ryan Remiorz
Trudeau says he is glad he got AstraZeneca, vaccines are only way out of pandemic

‘The most important thing is to get vaccinated with the first vaccine offered to you’

B.C.’s provincial health officer, Dr. Bonnie Henry. THE CANADIAN PRESS/Jonathan Hayward
Dip in COVID-19 cases with 572 newly announced in B.C.

No new deaths have been reported but hospitalized patients are up to 481, with 161 being treated in intensive care

Solar panels on a parking garage at the University of B.C. will be used to separate water into oxygen and hydrogen, the latter captured to supply a vehicle filling station. (UBC video)
UBC parkade project to use solar energy for hydrogen vehicles

Demonstration project gets $5.6M in low-carbon fuel credits

FILE – A student arrives at school as teachers dressed in red participate in a solidarity march to raise awareness about cases of COVID-19 at Ecole Woodward Hill Elementary School, in Surrey, B.C., on Tuesday, February 23, 2021. THE CANADIAN PRESS/Darryl Dyck
B.C. ‘should be able to’ offer 1st dose of COVID vaccine to kids 12+ by end of June: Henry

Health Canada authorized the vaccine for younger teens this morning

A woman in the Harrison Mills area was attacked by a cougar on Tuesday, May 4. B.C. Conservation Officers killed two male cougars in the area; the attack was determined to be predatory in nature. (File photo)
2 cougars killed following attack on woman in Agassiz area

Attack victim remains in hospital in stable condition

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

A woman wears a face mask and shield to curb the spread of COVID-19 while walking in North Vancouver, B.C., on Wednesday, January 6, 2021. THE CANADIAN PRESS/Darryl Dyck
B.C. CDC updates info, acknowledging small respiratory droplets can spread COVID-19

Large droplets, not aerosols had been fixture of public health messaging for many months

A picture of Shirley Ann Soosay was rendered from a postmortem photographer and circulated on social media. (DDP graphic)
B.C. genealogist key to naming murder victim in decades-old California cold case

In July 1980, Shirley Ann Soosay was raped and stabbed to death

Most Read