Mistake bloats ferry wait lists

  • Nov. 7, 2014 6:00 p.m.

The high number of standby passengers on northern routes got BC Ferries to review its booking system, where it found footage parameters were based on an older, smaller vessel.”We were hearing so many complaints about islanders not being able to get confirmed reservations on the ferry and getting wait-listed,” councillor and Ferries Advisory Committee member Ellen Cranston told Queen Charlotte council Nov. 3, “Well, they were booking using the wrong boat.”BC Ferries has since updated its booking system, increasing available footage to confirm a greater number of vehicle allocations, said director of media relations Deborah Marshall.BC Ferries was able to accommodate the majority of customers who were placed on a wait-list, she said, and they made it onto their desired sailings.Even so, Ms. Cranston said she is concerned about how this problem impacted islanders and potential tourists.”When tourists can’t get a confirmed booking, some just won’t come,” she said, “And if people are traveling for medical and can’t get confirmed on the ferry to come back, they’re often going to delay their travel and appointments. That’s really scary.”Ms. Marshall says BC Ferries hopes it is able to provide better service now that the system has been updated.”We’re really glad we cleared that up,” she said.

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