New caller ID verification program expected to protect Canadians from ‘spoof’ calls

Telecom companies should be able to implement verification systems by Sept. 30, 2020

Some of Canada’s telephone providers are being called on by the country’s telecom regulator to add to their arsenals in the battle against phone scammers.

The Canadian Radio-television and Telecommunications Commission announced Monday that it expects companies that provide Internet-based phone services to adopt new technology by next fall aimed at reducing the number of fake calls received by unsuspecting consumers.

To better protect Canadians from so-called “spoof” calls, telecom companies should be able to implement systems by Sept. 30, 2020 that will give many consumers the ability to verify whether calls they receive are from legitimate people, businesses or government agencies, the CRTC said.

The regulator wants service providers to adopt a new framework, known by the acronym STIR/SHAKEN and already adopted in parts of the United States, that will allow Canadians with Internet Protocol or VOIP-based phones, or mobile phones, to see whether calls they receive can be trusted.

“Nuisance calls are a major irritant for many Canadians,” CRTC chairman Ian Scott said in a statement.

“The new STIR/SHAKEN framework will enable Canadians to know, before they answer the phone, whether a call is legitimate or whether it should be treated with suspicion.”

It is not clear, however, how the calls will be verified.

READ MORE: Scammers are spoofing federal agency phone numbers, Canadian anti-fraud centre says

That will depend on how service providers implement the technology, said the regulator, calling the required technical changes “complicated.”

The regulator says that roughly 40 per cent of the 80,000 to 90,000 complaints it receives annually about unwanted phone calls revolve around caller-ID spoofing.

The calls are not just a nuisance.

The Canadian Anti-Fraud Centre has estimated Canadians have lost nearly $17 million since 2014 to scam artists who use computer programs to spoof legitimate telephone numbers, including numbers used by the Canada Revenue Agency, Service Canada and even local police.

To convince their intended victims to take their scams seriously, fraudsters use programs to change the number they’re calling from to one that the receiver would trust, such as a friend or legitimate government agency. In some of the more elaborate scams, fraud artists will call the victim from a second number that also appears on a caller ID display as coming from a legitimate source.

Caller ID technology used in today’s phone systems was developed with little consideration that it could be used nefariously and hasn’t changed much, while the technology to exploit it has exploded.

STIR/SHAKEN (“Secure Telephony Information Revisited/Signature-based Handling of Asserted information using toKENs”) will enable VOIP service providers to verify whether a caller’s identity can be trusted.

What that will look like on your call display hasn’t been determined, the CRTC said Monday.

It could appear as a check mark or some other indicator that suggests it’s OK to answer a call, officials said. Much depends on how the phone service providers implement the framework.

READ MORE: Police arrest B.C. phone scammer linked to illegal call centres in India

The framework does not work on landline phones offered by so-called legacy service providers.

But the CRTC said major telecom companies are also expected to meet a Dec. 19 deadline to implement technology that could eliminate calls from scammers by blocking calls with misformed ID numbers such as those starting with a zero or appearing to originate overseas. Telecom service providers have also been exploring ways to trace nuisance calls back to their points of origin so they can be blocked or investigated.

Terry Pedwell, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

It’s a sign for Haida Gwaii

Haida Gwaii signs will be bi-lingual to respect language

Skidegate man arrested following Queen Charlotte RCMP investigation

Man faces possible drugs and weapons charges

Cannabis and vaping 101

RCMP invite community to engage in cannabis and vaping dialogue workshops

Council Briefs | Village of Queen Charlotte: January 6

Grant writing, flood mapping, and the Seventh St. cleanup on the agenda

Pair of Haida Gwaii sailings cancelled due to windstorm

MV Kwuna will be parked due to the adverse weather

‘Presumptive case’ of coronavirus in Canada confirmed by Ontario doctors

Man in his 50s felt ill on his return to Canada from Wuhan, China

People knowingly take fentanyl so make policy changes to reduce harm: B.C. study

Dr. Jane Buxton, an epidemiologist at the centre, says drug users need more resources,

‘My heart is going to bleed’: Bodies brought back to Canada following Iran plane crash

Remains of Sahar Haghjoo, 37, and her eight-year-old daughter, Elsa Jadidi, were identified last weekend

UBC grad and sister killed in Iran plane crash had bright futures ahead, close friend says

Asadi-Lari siblings Mohammad Hussein and Zeynab were two of 57 Canadians aboard downed Flight PS752

BCLC opens novelty bet on Harry and Meghan moving to the west coast

Meanwhile, real estate agency points to four possible homes for the family

Coastal GasLink work camp in Vanderhoof gets approved by the ALC

The work camp behind the Vanderhoof airport was first rejected by the commission in October last year

Canada slips in global corruption ranking in aftermath of SNC-Lavalin scandal

The country obtained a score of 77, which places it at the top in the Americas

Wuhan bans cars, Hong Kong closes schools as coronavirus spreads

Hong Kong leader Carrie Lam said her government will raise its response level to emergency, highest one

Most Read