State of seniors care in BC investigated

  • Sep. 29, 2008 9:00 a.m.

BC Ombudsman Kim Carter is investigating the state of seniors care in the province, including the care provided at residential and assisted living facilities and home support services. As part of the investigation, the Ombudsman has posted a questionnaire about seniors’ care at www.ombudsman.bc.ca. Members of the public can respond using the questionnaire in confidence. People who have a specific complaint about seniors’ care services may submit their complaint online or by calling 1-800-567-3247. The Ombudsman’s office is already responding to more than 50 individual complaints about seniors’ care that it’s received since late June. For example, the office has received complaints about neglect in care facilities, accessibility of services, placement decisions, separation from spouses and the closure of facilities. The investigation will examine various aspects of seniors’ care, like access to services, standards of care in facilities, and monitoring and enforcement of those standards.