Waldie is a certified service dog. He helps Don Watson go out in public after Watson was diagnosed with PTSD. (File contributed/ Don Watson)

Waldie is a certified service dog. He helps Don Watson go out in public after Watson was diagnosed with PTSD. (File contributed/ Don Watson)

Victoria veteran begs people to please not touch his service dog

Members of the public are often unaware of proper service dog etiquette

Two years ago Don Watson began training with his service dog, a golden lab named Waldie. Watson is a veteran who was diagnosed with Post Traumatic Stress Disorder (PTSD), and before he had Waldie he never went out in public.

With the help of his dog, Watson is more comfortable going to busy places and less likely to be hit with a panic attack. But, because of frequent and unwelcomed interactions with him and his dog, this is not always the case.

“Often times when we’re out in public having coffee, people will come running up to the dog and pet him,” explained Watson’s daughter, Krista Janssen. “Parents point out the dog to the kids and just distract him, even though he always goes out in vest.”

ALSO READ: Central Saanich veteran finds calling as a service dog trainer

People will come up to him to pet him, ask questions about him or talk loudly about him. This causes distraction for both Waldie and Watson, which can in turn be triggering for someone with an anxiety disorder.

On top of that, when Watson tells people to please not touch his service animal he is often faced with a negative response.

Don Watson and his service dog Waldie on Remembrance Day. Watson is a veteran who was diagnosed with PTSD, and Waldie helps him go out in public. (File contributed/ Don Watson)

“When they’re told ‘no’, they can get extremely rude about it,” Janssen said. “A lot of the times the dog is there, especially for the veterans, because they have severe PTSD, so going out in public is big deal… the negative reactions they get is a huge trigger forward and it can snowball the effects to last the rest of the day.”

For Watson it feels like Waldie can be both a blessing and a curse, helping him go out while also causing a lot of attention.

ALSO READ: Vancouver Island service dogs helping veterans deal with PTSD

“It’s like a double-edged sword,” he said. “It’s hard enough to get out as it is, there are a lot of days that we do go out that I don’t want to talk to people, but they come talk to me… would you ever go up to someone in a wheelchair to talk to them about how beautiful the chair is?

I’m mentally disabled in some ways, and I need the dog like a quadriplegic needs a wheelchair. I need him to get around, just as someone with broken legs needs crutches.”

It’s not just the general public who are ignorant to service dog etiquette, but also local businesses unaware of the legal rights of persons with service dogs.

Watson recalled one Duncan restaurant where he was refused service this spring, because of Waldie. Watson proceeded to sit down in a booth and refused to leave until he was served, reminding staff of his legal rights. In response, the manager pulled the fire alarm in the restaurant to evacuate the building. Consequently, the owner of the restaurant heard from the chain’s headquarters and lost franchise rights and had to close.

ALSO READ: B.C. Guide dogs is looking for volunteer puppy raisers

Watson also faces criticism from people who tell him he doesn’t look like he needs a service dog.

“It’s none of your business why I have a service dog, it’s personal,” he said.

Service dogs can be used for a variety of different medical conditions including diabetes, epilepsy, PTSD and vision loss.

Watson and experts from the service dog field advocate for the general public to be aware of when dogs are wearing their service dog vests. If they are working, it is recommended to ignore the dog and to not distract it by touching it or talking to it.

“He’s not just here to look good,” Watson said. “He’s there to do a job.”

nicole.crescenzi@vicnews.com

DogsptsdVeterans

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

An aerial shot of Cedar Valley Lodge this past August, LNG Canada’s newest accommodation for workers. This is where several employees are isolating after a COVID-19 outbreak was declared last Thursday (Nov. 19). (Photo courtesy of LNG Canada)
41 positive COVID-19 cases associated with the LNG Canada site outbreak

Thirty-four of the 41 cases remain active, according to Northern Health

Cases have gone up in Northern Health in the past week, as they have all over B.C. (K-J Millar/Black Press Media)
Northern Health reports new highest number of COVID-19 cases in one day

Nineteen cases were reported to Public Health last Tuesday (Nov. 17)

FILE – British Columbia provincial health officer Dr. Bonnie Henry wears a face mask as she views the Murals of Gratitude exhibition in Vancouver, on Friday, July 3, 2020. THE CANADIAN PRESS/Darryl Dyck
Masks now mandatory in all public indoor and retail spaces in B.C.

Many retailers and businesses had voiced their frustration with a lack of mask mandate before

(Photo courtesy of LNG Canada)
An aerial shot of Cedar Valley Lodge this past August, LNG Canada’s newest accommodation for workers. This is where several employees are isolating after a COVID-19 outbreak was declared Thursday.
COVID-19 outbreak at LNG Canada Project site

14 employees have tested positive for COVID-19 at this time

A B.C. Ambulance Service paramedic wearing a face mask to curb the spread of COVID-19 moves a stretcher outside an ambulance at Royal Columbia Hospital, in New Westminster, B.C., on Sunday, November 29, 2020. THE CANADIAN PRESS/Darryl Dyck
B.C. records deadliest weekend of COVID-19 pandemic with 46 deaths; more than 2,300 cases

Provincial health officer Dr. Bonnie Henry provides COVID-19 update

THE CANADIAN PRESS/Nathan Denette
B.C. researchers launch study to test kids, young adults for COVID-19 antibodies

Kids and youth can often be asymptomatic carriers of the novel coronavirus

Paramedics register patients at a drive through, pop-up COVID-19 test centre outside the Canadian Tire Centre, home of the NHL’s Ottawa Senators, in Ottawa, Sunday, Sept. 20, 2020. A new poll suggests most Canadians aren’t currently worried that people in other countries might get a COVID-19 vaccine first. THE CANADIAN PRESS/Justin Tang
Canadians not worried other countries will get COVID-19 vaccine first: poll

Forty-one per cent of respondents say they want the vaccine to be mandatory for all Canadians

Fossil finds at Mt. Stephen. (Photo: Sarah Fuller/Parks Canada)
Extreme hiking, time travel and science converge in the Burgess Shale

Climb high in the alpine and trace your family tree back millions of years – to our ocean ancestors

Kettle bells sit aligned in an indoor fitness studio. (PIxabay.com)
1 COVID-19 case at a B.C. fitness studio leads to 104 more infections, 6 school exposures

According to case data released by Fraser Health, one case of the novel coronavirus carries a big impact

Vehicles drive past a display thanking essential workers in Burnaby, B.C. on Sunday, Nov. 29, 2020. THE CANADIAN PRESS/Marissa Tiel
B.C. changing COVID-19 case reporting as virus spread continues

Manual counting takes more time, leads to errors

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Black Press Media and BraveFace have come together to support children facing life-threatening conditions. Net proceeds from these washable, reusable, three-layer masks go to Make-A-Wish Foundation BC & Yukon.
Put on a BraveFace: Mask fundraiser helps make children’s wishes come true

From Black Press Media + BraveFace – adult, youth and kid masks support Make-A-Wish Foundation

Christy Jordan-Fenton is the co-author of the book Fatty Legs, which has been mentioned amid the controversy of an Abbotsford school assignment on residential schools.
Co-author of residential schools book condemns controversial Abbotsford class assignment

Children’s book mentioned amid controversy at W. A. Fraser Middle School

Most Read