Masset Magic: Respect is contagious, and so is bad attitude

By Jana McLeod

Being a food critic would be my dream job. I looked up “10 easy ways to become a taste tester” and it wasn’t helpful at all. It did, however glean some interesting titles. I would feel so official being called a Sensory Analyst, or a Food Scientist. I’ve eaten at most places, and have been saving up to try out Charters. With my income I should make it there sometime in August. I’ll let you know how it is, for free.

Effective feedback is an important part of success.

That means giving the right people your respectful, honest observations with realistic solutions.

I wouldn’t grumble to the cashier about prices — I do, but we both do the complaining. I wouldn’t bully a server for things beyond his/her control. The only way to frame someone screaming at you in this capacity is abuse. No, they shouldn’t just take it since they’re working with the public. Respect and kindness is contagious, but so is a bad attitude.

I was continually being given bad service, and I finally complained and all that happened was my friends list got smaller. So I get the futility of some situations. Things may not have changed but I know it’s not personal, and some have a disposition I may misinterpret.

When I worked for the ministry, I would hear all the time how nothing was being done. I couldn’t defend anything without crossing the confidentiality of my position. It’s a helpless feeling.

I have to commend the staff at the hospital, who undoubtedly have experienced this. The system is a bit frustrating, so I can only imagine how Rowena and her counterparts feel. She has to tell me the on-call is full even before the gates open at 8 a.m.

She breaks the news that the doctor had to cancel, or the specialist is full, or was just here, and not back again until the Second Coming. She tries to soften the blow, with a smile, all the time. She comes through like a rock star all the time. Gets things done and dealt with above and beyond. I would say the same about the pharmacy. The rules, changes in coverage aren’t something that the workers are responsible for. It’s like being mad at the stewardess for the price of visiting Hong Kong. Not helpful, at all.

The silos of service meant to make life easier don’t appear to be functioning. If we had to use a relationship status for how things work it would be “it’s complicated.”

So changing things has to be done inside out.

I have seen so many updates about horrible outcomes from mismanagement.

Here is a link to assist in the betterment of the policies that run the hospital.

You can also let them know directly what’s working best for you. All the contact info for the Masset hospital is here.

For anyone putting up with people like me, and frustrated patrons, there’s always the Legion. Gather there tomorrow at 7 p.m. for I M U R, $20 to get in. Stress relief is so imperative.

Also wanted to say best of luck to Pansy and Wilfred. After a party to celebrate their son Emsley turning one on March 25, the couple is off to have baby number three.

Also, if you need a visit and coffee, The Ground is back open. Yahoooo! God bless take care.

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